Thumb United Reviews

Thumbunited.com is known for its premium fashion sweatshirts with multiple interior pockets, catering to a lifestyle apparel brand mission. Among the popular products are THE CASEY FLEECE, CAMOUFLAGE HOODIES, and THE JAMIE HOODIE, with customers highlighting the comfort, quality, and practical features like thumb holes and inside pockets. The brand also offers 6 POCKET PANT and has a special edition line in partnership with the Susan G. Komen Foundation, featuring products like CASEY - SUSAN G. KOMEN EDITION. Customer feedback often praises the quality and style of the products, though some note sizing issues and recommend consulting the size guide before purchasing.

Thumbunited.com processes refunds and exchanges with a commitment to customer satisfaction. For returns, customers can receive a cash/credit card refund of the purchase price less shipping charges, with a $10.00 return shipping fee for USA customers. Alternatively, customers can opt for store credit to avoid the return shipping fee. The return policy is generous, allowing returns of new, undamaged, and unworn clothing with original tags within 30 days of receipt. Defective products are guaranteed against manufacturing defects, with the company covering return shipping for such items from the USA. Refunds are processed within 7 days, and exchanges are shipped out promptly. Non-USA customers are responsible for all return shipping charges. The return process is facilitated through their online returns portal, ensuring a smooth experience.

Thumbunited.com's return policy allows customers to return any new, undamaged, and unworn clothing with original tags attached within 30 days of receipt. For a cash or credit card refund, a $10.00 return shipping fee applies for USA customers. If opting for store credit or an exchange, the return shipping is covered by Thumbunited.com for USA customers. Products with manufacturing defects notified within 14 days of receipt will have return shipping paid by Thumbunited.com, and a replacement item will be sent. Non-USA customers are responsible for all return shipping charges. The shipping policy includes partnership with Route for package protection and tracking. Shipping times at checkout are estimates only. "Free" and "Standard" shipping options in the USA aim for delivery within 10 business days. Paid shipping options are available, with efforts made to ship products within 1-2 business days. Packages returned as undeliverable will be refunded less any return shipping costs and the original shipping fees, with processing up to 30 days.

Thumbunited.com has received a variety of customer reviews. The overall rating is average, with a score of 3.5. A significant majority of 82% rate the company as 5-star, indicating high satisfaction with the products. Customers have praised the quality and design of items like the Casey Fleece, noting it fits well and is not baggy. Positive reviews also mention the durability of the products, with one customer highlighting that their Casey Fleece is still in great condition after years of use. However, there are criticisms regarding sizing, especially for plus-sized customers, and some dissatisfaction with customer service. One review mentioned a zipper issue on a hoodie after minimal use over a period of 2 and a half years, and another expressed difficulty with the exchange process due to unclear return address information. Overall, while many customers seem happy with their purchases, there are areas where the company could improve, particularly in customer service and clarity of sizing.